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September 21, 2020
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Under-Reporting of COVID-19 cases to local Public Health Departments

August 14, 2020

Due to technical difficulties with the electronic laboratory reporting system, the California Department of Public Health has discovered an under-reporting of COVID-19 cases. This has resulted in a delay of information reported on SoCoEmergency.

Labs are still providing test results to patients. However, the County may not receive all lab reports, which limits the ability to investigate cases and perform contact tracing.

IMPORTANT: If you received a positive test result in the last few days and the County of Sonoma has not contacted you, you must reach out to your close contacts and ask them to isolate and get tested.

To address this issue, the state has taken the following actions:

• Deployed a team from the Department of Technology to assess the technical issue with reporting·

• Engaged local public health officers to ensure they have the necessary information·

• Instructed all laboratories in California to manually report all positive cases to local public health departments

There is currently no estimate as to when this issue will be resolved. Please continue to check SoCoEmergency for updates regarding this matter.