News
March 4, 2021
link to facebook link to twitter
More Stories
SMART and others offer free rides to COVID-19 vaccine appointment Accidents on the rise Sebastopol endorses climate action platform Some residents question Cotati police survey Transgender Day of Visibility - 2021 CRPUSD Special Board report Gunman, getaway driver and gun stasher from September Healdsburg shooting plead no contest State suspends certain debt collection activities Child abuse surges in times of crisis NOAH receives a gift of a generator Sonoma County vaccine rollout hits benchmark Morris Street encampment: Why is it permitted? March 2021 Dates to remember City Council report Rohnert Park Cotati Council touches on evictions and traffic Assault on federal agents Sakaki participates in Governor’s Recovery with Equity Taskforce Gang member sentenced for his role in Jacobs Park shooting Sen. Dodd responds to school reopening proposal Former Caltrans employee gets sentenced in bribery case Repeat sex offender receives life sentence NorCal Teqers have medals on the mind Sebastopol names Kevin Kilgore new police chief CRPUSD wrestles with In-Person Learning League of Women Voters hosts panelists on West County Special Election Sebastopol pulls additional $1.8 million from reserves CORRECTION: Felony robbery suspect captured after pursuit Software engineer sentenced for Bodega Bay assaults Sex offender denied request for pardon Highlight contributions of African Americans RP City Council report Financials, proclamations and more Planning Commission and Annexation Backyard birds threatened by Salmonella outbreak Age of eligibility for vaccines to drop to 70 in West County Man sentenced to nine years in prison for beating pregnant girlfriend BBB Scam Alert: Phony Amazon callers are phishing for your info

PG&E’s pandemic response on customer shutoffs for nonpayment

March 20, 2020

Pacific Gas and Electric Company announced that due to the COVID-19 pandemic, it has voluntarily implemented a moratorium on service disconnections for non-payment, effective immediately. This suspension will apply to both residential and commercial customers and will remain in effect until further notice. To further support customers who may be impacted by the pandemic, PG&E will offer its most flexible pay plans to customers who indicate either an impact or hardship as a result of COVID-19.  PG&E will continue to monitor current events and identify opportunities to support our customers and communities.

In addition to the moratorium on service shut-offs, PG&E’s response to the COVID-19 pandemic is focused on efforts to protect the health and safety of its customers, employees, contractors and the communities it serves. Actions the company has taken include providing guidance for employees who have direct customer contact to take social distancing precautionary measures, such as avoiding handshakes and wearing disposable nitrile gloves while in customers’ homes.

Customers who visit local offices to pay bills and are sick or experiencing symptoms are being asked to use other payment options such as online or by phone at 1-877-704-8470.

“We recognize that this is a rapidly changing situation and an uncertain time for many of our customers. Our most important responsibility is the health and safety of our customers and employees. We also want to provide some relief from the stress and financial challenges many are facing during this worldwide, public health crisis. We understand that many of our customers may experience a personal financial strain due to the slowdown in the economy related to the pandemic,” said Chief Customer Officer and Senior Vice President Laurie Giammona.

Internally, the company is taking advanced cleaning measures, communicating best practices frequently with employees, and is asking its leaders to let employees work remotely if their job allows, while avoiding critical business disruption. PG&E has activated an enterprise-wide incident response team and is vigilantly monitoring the Centers for Disease Control and Prevention and World Health Organization for updates related to the virus. The company is committed to continue addressing customer service needs and does not expect any disruption in gas or electric service due to the public health crisis.