July 7, 2020
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PG&E reminds customers: Make sure of updated contact information

May 29, 2020

If you’re a Pacific Gas and Electric Company (PG&E) customer who lives or works in a high fire-threat area from the Sierra Nevada to the coast, we will contact you multiple times before we initiate a Public Safety Power Shutoff due to hot temperatures, high winds and dry vegetation that foretell elevated wildfire conditions.

That’s why it is crucially important that PG&E has your updated contact information. So, if you have a new cell phone number, a new preferred email address or just haven’t checked with us to make sure we have the correct and current information, contact us now.

PG&E strongly encourages everyone to do so by visiting or by calling the PG&E contact center at 1-866-743-6589. Customers are encouraged to list multiple methods for contact including home phone numbers, mobile phone numbers, and email addresses.

It is important that all customer information is up to date so PG&E can share important wildfire safety alerts. This is especially critical for medical baseline customers. In addition to notifying customers directly, PG&E also will provide outage updates and information through channels such as social media, local news, radio and  And if your home or business is served by PG&E but you are not the account holder, you can still get alerts for your zip code.  Sign up at

The Public Safety Power Shutoff program is one of many safety measures that PG&E has in place as part of its Community Wildfire Safety Program to reduce wildfire threats and strengthen communities for the future.

Extreme weather threats can change quickly. PG&E’s goal, dependent on weather and other factors, is to send customer alerts through automated calls, texts and emails two days ahead, again one day ahead, and again just prior to shutting off power.

Besides updating their contact information to prepare for Public Safety Power Shutoffs, PG&E encourages customers to do the following:

• Have an emergency plan, review it with your friends, family and neighbors, and practice evacuations

• Check in with your elderly neighbors and friends who may have special needs.

• Update or create a go bag or 72-hour kit that can be used if you need to evacuate

• Prepare an emergency supply kit with food, water, flashlights, batteries, medications and other critical supplies.

• Customers concerned about pet safety during a PSPS should identify which kennels, shelters or veterinarians can care for pets during an emergency ahead of time

• Clear defensible space around your home or business.